Shipping & Delivery
We aim to process orders as quickly as possible. As such, orders are packed on the same or next day that they are received and will usually be despatched the next business day from Melbourne, VIC. After despatch, Australia Post delivers the item within 1 to 10 business days depending on your location
Updates and tracking notifications will be emailed to you so please check your inbox regularly including spam/junk folders. If your order does not arrive within 12 business days from the date of order, please contact us with your order number and a friendly member of our team will gladly assist.
Below is a guide to our shipping times, costs, pre-orders and other relevant shipping information.
Most orders in stock are packed and despatched from our Melbourne location within 24 hours of receiving them (excluding weekends) and then usually take 1 to 10 business days to arrive from the date of despatch. The delivery transit time is dependent on your shipping address location.
Order tracking numbers and notifications will be sent to the email address that you supplied when placing your order. When clicking on the tracking notification, the carrier will advise guidelines for shipping times.
While we minimise the time taken to pack and despatch orders, please note that we have absolutely no control over the carrier’s delivery timeframe once the order is lodged with them. If you are concerned about the delivery time of your order or would like an expected delivery date, please contact the nominated carrier in the tracking notification or contact us for further information.
Shipping Charges and Terms
To obtain a shipping quote: Add all the items you wish to purchase to your cart and proceed to the My Cart link right at the top of the website. Once you enter your shipping state and postcode, the appropriate shipping cost will be shown and you may decide whether you wish to proceed with finalising the order.
For your protection and peace of mind, shipping charges include tracking and signature on delivery.
If an order requires a signature on delivery, particularly higher value orders, and no one is present at the time of delivery, a card may be left in the mailbox and the parcel may need to be collected from the nearest depot.
Authority To Leave: Please note that you would need to accept all responsibility and losses incurred if the parcel goes missing or gets stolen if you choose to provide an Authority To Leave or opt in for a Safe Drop. Please leave a note in the checkout comments to the effect of: "I provide an
Authority To Leave at <safe location>".
Shipping Address Errors: When a shipping address error is made by a customer and results in an incorrect delivery, the customer will need to pay the original shipping fee again to resend the order. The order will be resent once the original order is returned to us from the incorrect delivery address.
We can only deliver Parcel Post satchels to PO Boxes. Please enter your PO Box in the Shipping Address section of the checkout screen. For larger items, we use couriers which are unable to deliver to PO boxes.
PayPal will require you to enter a residential/business address under Billing Details and cannot accept PO Boxes as the Billing Address due to their anti-fraud security measures. Please note that we will still ship to your PO Box despite PayPal's Billing Address requirement.
Pre-order items are not in stock. By purchasing a pre-order item, you are reserving your item before it arrives at our warehouse. We will ensure that pre-order items are sent out as soon as they arrive.
All orders containing pre-order items will be placed on hold until all items are available and will be shipped together in one shipment. If you require separate shipments, you will need to place separate orders.
Estimated arrival dates for pre-order items are approximate only and the item may arrive earlier or later.
You will receive an email notification once the order has shipped.
Pre-orders cannot be refunded or exchanged before delivery.
Sorry, we are not currently offering international shipping.
Pickups are available from our retail location at GardenSmart, 810 Springvale Rd, Braeside, VIC 3195.